Standard Turnaround Time:
Orders placed before 2pm EST (Monday-Friday) will ship same day unless the item is a custom piece. Once your order leaves our Cincinnati warehouse, allow 7 to 10 days for Ground deliveries outside of Ohio. If there are changes that need to be made to an order, please contact us immediately to notify us before the order leaves our warehouse. You can read more about this in our cancellation policy.
Backorders are rare but, they do occur from time to time. When multiple orders are received at one time for an item that has no stock a backorder will apply. Our standard policy is to hold the order until all items are available for fulfillment. This means that, as soon as our warehouse receives new stock, the backorder will be released and your order will ship. A customer service representative will attempt to reach out to you to notify you of any potential backorders and possible delays. If you have not provided an email address with your order, a representative may try to contact you by phone.
Unfortunately, there are times when backordered items are discontinued or are marked "Last Chance" and will not be reordered. In these cases, the item will be removed from your order and you will not be charged.
We periodically run promotions to highlight new product or to offer discounts on clearance items. Promotions are advertised with a web banner on the homepage. All promotions, unless otherwise specified, run during our regular business hours. For example, a free shipping promotion that lasts one day starting on a Monday will generally begin when the banner is first displayed and it will last until 5:00pm that same day.